Operational CEM Accelerator
Accelerate the pace of customer-focused innovation across your organization with our Operational CEM Accelerator workshop. Deepen your knowledge of practices that will help you unlock resistance, measure impact, and guide strategic change.
Instructor-led discussion and small group activities will help you learn to:
- Align customer experience accountability with decision-making structures
- Quantify the impact of customer experience metrics on business outcomes
- Measure the effectiveness and ROI of innovation tests
The workshop is designed for customer experience program leaders and analysts who already have the core components of an enterprise feedback system in place. It builds on the concepts presented in Medallia’s Operational CEM Certification, which is recommended as a pre-requisite. Knowledge of the Medallia system is not required.
How do I participate?
Visit our Upcoming Classes page for our current Accelerator Workshop schedule.