Operational CEM Accelerator
Long Beach, CA, May 17, 2018register
Accelerate the pace of customer-focused innovation across your organization with our Operational CEM Accelerator workshop. Deepen your knowledge of practices that will help you unlock resistance, measure impact, and guide strategic change.
Instructor-led discussion and small group activities will help you learn to drive "outer loop" action with key concepts such as:
- Aligning customer experience accountability with decision-making structures
- Quantifying the impact of customer experience metrics on business outcomes
- Measuring the effectiveness and ROI of innovation tests
- Leveraging your employees to address problems and uncover effective practices
The Accelerator workshop is designed for customer experience program leaders and analysts who already have the core components of an enterprise feedback system in place. It builds on the concepts presented in Medallia’s Operational CEM Certification, which is recommended as a pre-requisite. Knowledge of the Medallia system is not required.
Long Beach Convention Center